Update business CI

To update a non-asset CI use the following URL format:

http://<servername>:<portnumber>/api/cmdb/ci/

Assuming you are updating a non-asset CI in the local server with port number 8080, the URL should be given as:

http://localhost:8080/api/cmdb/ci

Keypoints:

  1. Input is an XML string sent as "POST attribute" with key "INPUT_DATA".

  2. The operation name "update"  should be sent as a "POST attribute" with key "OPERATION_NAME".

  3. The technician key should be sent as a "POST attribute" with key "TECHNICIAN_KEY".

Note:  

If no result format specified then API will return output in JSON format.

  • CI-ID of the updated entry is returned along with the CI Name in the response.

  • CI Attributes, Global Attributes and custom CI Attributes for the corresponding CI Type can be updated

  • If the field is non-english, same can be given in the xml to update the data.

  • Parameter Result Format - Optional. specifies the return format ( XML or JSON )

Sample Input for updating Business Service

 

<?xml version="1.0" encoding="UTF-8"?>

<API version="1.0" >    

    <citype>

        <name>Business Service</name>

        <criterias>

            <criteria>

                <parameter>

                    <name compOperator="IS">Name</name>

                    <value>Tomcat Server 8</value>

                </parameter>

            </criteria>

        </criterias>

        <newvalue>

        <record>

            <parameter><name>Site</name><value>Japan</value></parameter>

            <parameter><name>Business Impact</name><value>Low</value></parameter>

            <parameter><name>Description</name><value>Tokyo !@#$%^*rnAXL-EXT</value></parameter>

            <parameter><name>Service Support Hours</name><value>12345678</value></parameter>

            <parameter><name>Owned By</name><value>Charles</value></parameter>

            <parameter><name>Cost</name><value>1234</value></parameter>

            <parameter><name>Incident restoration target</name><value>12345</value></parameter>

            <parameter><name>Availability Target(%)-1</name><value>500</value></parameter>

            <parameter><name>Technician</name><value>np</value></parameter>

            <parameter><name>Service Port</name><value>9090</value></parameter>

            <parameter><name>Cost Center</name><value>Finance</value></parameter>            

            <parameter><name>Global Attr</name><value>Finance</value></parameter>            

        </record>

        </newvalue>

    </citype>

</API>