Application logs contain details of various events that happen in the application, including information on issues, alerts, and errors. They help in analyzing and identifying the application problems better. In this document, you will find the details of various log files in ServiceDesk Plus and their purpose.
Details: Holds information related to the starting of application as a service (applicable for windows servers).
File Location : Product_Home/logs. During cold start, this file will be under Product_Home/bin.
File Name: wrapperlog.txt
File Size: Unlimited
Max File Count: 1
Details: Holds information related to startup jars.
File Location : Product_Home/logs
File Names: "sysenvout0.txt" to "sysenvout10.txt"
File Size: 10mb
Max File Count: 10
Log Rotation: Every 10 files
Details: Holds information on startup and module-related exceptions.
File Location: Product_Home/logs
File Names: "serverout0.txt" to "serverout50.txt"
File Size: 10mb
Max File Count: 50
Log Rotation: Every 50 files
Details: Holds information on client side related exceptions.
File Location: Product_Home/logs
File Names: "catalina0.txt" to "catalina20.txt"
File Size: 10mb
Max File Count: 20
Log Rotation: Every 20 files
Details: This is an hourly log file that holds information on all server requests (including URL accesses) raised into the application.
File Location: Product_Home/logs/access
File Name: access_log_2022-04-25-12.txt
File Size: Unlimited
Max File Count: 720
File Count Per Day: 24
Log Rotation: Every 30 days.
Details: Holds information on the state of all threads of a Java process along with the stack trace.
File Location: Product_Home/logs
File Name: threaddump0.txt
File Size: 10mb
Max File Count: 3
Log Rotation: Every 3 Files
Details: Holds traces for the initial DB connection from a thread with the stack trace.
File Location: Product_Home/logs
File Name: cd0.txt
File Size: 10mb
Max File Count: 5
Log Rotation: Every 5 files
Details: Holds information on threads running for more than 30 seconds
File Location: Product_Home/logs
File Size: 10mb
Max File Count: 3
Log Rotation: Every 3 files
Details: Holds information on the CPU usage of java threads along with the stack trace.
File Location: Product_Home/logs
File Name: CPUMonitoring0.txt
File Size: 20mb
Max File Count: 2
Log Rotation: Every 2 files
Details: Holds information on the top queries based on execution time and count
File Location: Product_Home/logs
File Name: querymonitoring0.txt
File Size: 20mb
Max File Count: 2
Log Rotation: Every 2 files
Details: Helps to check the connection between database and the application.
File Location: Product_Home/logs
File Name: CheckDBConnection0.txt
File Size: 20mb
Max File Count: 2
Log Rotation Count: Every 2 files
Details: Holds information about the status of the hard disk (read/write/delete latency measured).
File Location: Product_Home/logs
File Name: DiskIO0.txt
File Size: 20mb
Max File Count: 2
Log Rotation Count: Every 2 files
Details: Holds information related to personally identifiable information.
File Location: Product_Home/logs
File Name: piihandlinglog0.txt to piihandlinglog10.txt
File Size: 10mb
Max File Count: 10
Log Rotation Count: Every 10 files
Details: Holds information on the running queries.
File Location: Product_Home/logs
File Name: runningqueries0.txt to runningqueries3.txt
File Size: 10mb
Max File Count: 3
Log Rotation Count: Every 3 files
Details: Holds traces related to database table validation.
File Location: Product_Home/logs
File Name: MissingIndexLog0.txt to MissingIndexLog2.txt
File Size: Each file will be 10MB
Max File Count: 2
Log Rotation Count: Every 2 files
Details: Holds information related to request workflow migration
File Location: Product_Home/logs
File Name: RequestWFMigration0.txt to RequestWFMigration5.txt
File Size: 20mb
Max File Count: 5
Log Rotation Count: Every 5 files
Details: Holds information about distributed asset scans.
File Location: Product_Home/logs
File Name: distributedscanlog0.txt to distributedscanlog10.txt
File Size: 10mb
Max File Count: 10
Log Rotation Count: Every 10 files
Details: Holds information related to user merging operation.
File Location: Product_Home/logs
File Name: usermergelog0.txt to usermergelog10.txt
File Size: 10mb
Max File Count: 10
Log Rotation Count: Every 10 files
Details: Holds information related to the import of SSL certificates.
Location: Product_Home/logs
File Name: importssl0.txt to importssl10.txt
File Size: 10mb
Max File Count: 10
Log Rotation: Every 10 files
Details: Holds information related to database connection.
File Location: Product_Home/logs
File Name: connectiondetail0.txt to connectiondetail2.txt
File Size: Each file will be 10MB
Max File Count: 2
Log Rotation: Every 2 files
Details: Holds information related to the external caches.
File Location: Product_Home/logs
File Name: redislogs0.txt to redislogs15.txt
File Size: Each file will be 10MB
Max File Count: 15
Log Rotation: Every 15 files
Details: Hold information related to application backups.
File Location: Product_Home/logs
File Name: BackUp_log_0.txt to BackUp_log_10.txt
File Size: 10mb
Max File Count: 10
Log Rotation: Every 10 files
Details: Holds information related to application backups.
File Location: Product_Home/logs
File Name: Restore_log_0.txt to Restore_log_20.txt
File Size: 20mb
Max File Count: 20
Log Rotation: Every 20 files
Details: Holds information related to file uploads and downloads in the application.
File Location: Product_Home/logs
File Name: filemonitoring0.txt to filemonitoring10.txt
File Size: Each file will be 10MB
Max File Count: 10
Log Rotation: Every 10 files
Details: Holds information related to the remote command execution in the application.
File Location: Product_Home/logs
File Name: remotecommand0.txt to remotecommand50.txt
File Size: 10mb
Max File Count: 50
Log Rotation: Every 50 files
Details: Holds information related to ServiceDesk Plus On-premises to ServiceDesk Plus Cloud migration.
File Location: Product_Home/logs
File Name: optoodmigrationlog0.txt to optoodmigrationlog10.txt
File Size: 10mb
Max File Count: 10
Log Rotation: Every 10 files
Details: Contains a list of queries that failed to fetch data from the database when initiated from the application.
Details: Contains the data count for each table in the database
Details: Contains information related to the database initialization.