Introduction to Assets

An asset is any item that is purchased and used by an organization to deliver IT services. ServiceDesk Plus provides an organized approach to add, track, maintain, and manage ownership of all assets throughout their life cycle.

You can manage IT, non-IT, and software components, along with their financial and contractual data, to provide an optimized and compliant IT environment.

You can scan all workstations within your network, generate and scan barcodes/QR codes, loan assets, book assets, sync CIs in ServiceDesk Plus as assets, and import assets via XLS, XLSX, or CSV files.

Additionally, you can set replenishment thresholds for all IT and non-IT assets to ensure timely purchases before inventory depletes and initiate license upgrades for assets.

Click Assets on the header to access the assets module. Assets and components are categorized in a hierarchical structure - Products are groups under product types. Use the navigation pane on the left to view the assets categorized under the product types.

Terminologies

Product: Products refer to the hardware or software items purchased or yet to be purchased and added to the organization inventory.

Product Type: Product type is the high-level categorization in grouping products.

Example:

Product	Product Type	Type	Category
CISCO 2960X	Server	Asset	IT
HP InkJet Printer	Printer	Asset	IT
Ink cartridge clamps	Printer Cartridge Clamps	Components	Non-IT

Types of Assets

Assets	Description	Product Types
IT assets	IP-based devices that are directly involved in IT service delivery.	Servers, routers, switches, virtual machines, workstations, mobile devices, printers, etc.
Non-IT assets	Non-IP based devices that are indirectly tied to IT services. They may or may not depend on IT assets and can function as standalone items.	Facilities like projectors, scanners, VoIP devices, etc.
Software	All sorts of software involved in the IT environment, their usability, and license details are recorded Learn more about software.	Operating System, database, multimedia, API and graphics libraries, and more.
Components	Part of an asset and cannot function as standalone items.	Keyboard, bluetooth devices, power supply, air-conditioning, etc.
Consumables	Temporary-use components that are usually ordered in bulk and require regular replacements.	IT consumables: Batteries, computer cables, mouse pads, USB drives, and more. Office supplies: InkJet cartridges, laptop bags, papers, stand, etc.

You can add more products and product types as required under Setup > Customization > Asset Management.