Import IT Assets

You can bulk add asset records to ServiceDesk Plus by importing asset data from XLS, XLSX, or CSV files.

Go to the IT asset product type/component list view, and click > Import Assets.

You can import up to 3,000 asset records at a time.

Step 1: Select File

On the Import Wizard, select the product type you want to import.
Select the format of the file to be imported: XLS, XLSX, CSV.
Choose how you want the imported data to be processed over the existing data:

Option	Purpose	Usage
Add and update records	Add new records and update existing records, depending on whether the asset name is present in the application.	Add new asset details and update the existing details in the application simultaneously.
Delete existing records and add new ones	If an asset in the import file already exists in ServiceDesk Plus, that asset will be deleted in ServiceDesk Plus and replaced with the data from the import file.	Replace all asset details in the application with the latest data.
Ignore duplicate records	Ignore duplicated records in the import file (records where the asset name is already present in the application) and add only the unique records present in the import file.	Add new asset details without affecting the existing records in the application.

Choose the file to be imported from the device. You can use the sample file provided in the UI if needed. Download the sample file, add the asset details to the relevant columns, and choose the file to be imported.
If you're uploading an XLS or XLSX file, specify the sheet name in the respective field.
Click Next.

Step 2: Map Fields

ServiceDesk Plus allows automatic mapping of fields between the import file and the application fields. The automatic mapping of fields depends on the file used to import details.

Import via the sample file: Using the sample file provided in the application UI will automate the mapping process. The column names in the file and the fields in ServiceDesk Plus will automatically be mapped during import.
Import without the sample file: You can use your own CSV, XLS, or XLSX files containing the relevant data to import. However, you will be required to map the fields manually while importing for the first time.
Choose the time and date format in the import file.
Map the columns in the file with asset fields using the drop-down. Ensure that mandatory fields such as Asset Name and Product are mapped to the relevant columns.
Click Import.

Admin entities can only be added if the Create as new refer entities checkbox is enabled.

If the logged-in technician does not have the role permission to add admin entities (e.g., site, department, user, vendor, domain, product, etc.), then the entities will not be created, even if the Create as new refer entities option is enabled.

Step 3: Import Status

After the asset details are imported, the results will display the total records in the import file, records that were added successfully, and the records that failed. You can download the imported results and failed records to analyze the results in detail.

Click Finish to end the import process.

View Import History

Click Import History to view the details of all the asset import operations performed.

Asset Identification During CSV Import

For assets listed under Computer and its child product types,

The system first searches for an asset by using the service tag.
If no asset is found with the service tag, it searches using the asset name.

If the asset is found using either the service tag or asset name, update action is performed.

If no asset is found using the asset name or service tag, it is added as a new asset.

Service tag takes priority over asset name only for Computers and child product types.

For all other product types, the asset name is the primary identifier.