At times, the discovery processes available within ServiceDesk Plus may not detect some software applications.
To manually add these undetected software, go to Admin>>Assets>>Scanned Software
Click New, fill out the displayed form, and click Add.
Software Suite allows you to group multiple software applications.
After scanning, software applications detected across workstations will be listed. Individual components of a software application may be listed in different workstations. You can group them under a common suite to set up suite licensing.
Suite licensing allows you to easily track multiple components of a software suite, like Office 365, deployed on different workstations. You can do this by grouping the software suite components installed in different workstations under a common name and apply volume license to the same. You can thus avoid License Violation.
You can also use this when certain software and their versions (for example, Adobe) are detected as individual software.
When the purchased license supports higher or lower versions of the software to be installed on the same workstation, you can mark those licenses as Upgrade or Downgrade license in ServiceDesk Plus.
To add a new software suite, go to Admin>>Assets>>Scanned Software.
Click New, select Software Suite, fill out the displayed form as discussed in the following table, and click Add. .
Field name |
Explanation |
|
Suite Name |
Provide a unique name to the suite. |
|
Version |
Enter a common version for all its software components. |
|
Software Type |
Select Managed Software (licensed software). Only this type software can be added. |
|
Manufacturer |
Select values from corresponding drop-downs. |
|
Software Suite |
Enable this option. |
|
Cost |
Specify the annual subscription cost for the suite. |
|
Description |
Enter any additional information about the suite. |
|
Suite Component Software |
Select the components to be added. Make sure the component versions are identical. |
|
Identify Suite Installations |
Automatically discover as suite installation: Specify the least number of selected components that must be present in a workstation for it to be discovered. Manually choose suite installations: Workstations that have at least one suite component will be listed. |
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You can also add suite in the software details page using Software Suite option.
Note: Workstations that meet the threshold specified in Automatically discover as suite installation if the suite component software installation(s) is greater than or equal to [n] in a computer are identified as suite installations. Once identified, those installations are removed from the individual component software's installation count and added to the suite's installation count.
For example, if a suite has five components and the threshold is set to 3, any workstation with three or more of those components installed is identified as a suite installation. Those installations are then counted under the suite and removed from each individual component's installation count.