Adding Software

At times, the discovery processes available within ServiceDesk Plus may not detect some software applications.

To manually add these undetected software, go to Admin>>Assets>>Scanned Software

Click New, fill out the displayed form, and click Add.  

 

Software cost will be displayed only in the service catalog when the software is raised as a resource.


Software Suite allows you to group multiple software applications. 

Adding Software Suite

After scanning, software applications detected across workstations will be listed. Individual components of a software application may be listed in different workstations. You can group them under a common suite to set up suite licensing. 

Suite licensing

Suite licensing allows you to easily track multiple components of a software suite, like Office 365, deployed on different workstations. You can do this by grouping the software suite components installed in different workstations under a common name and apply volume license to the same. You can thus avoid License Violation.

You can also use this when certain software and their versions (for example, Adobe) are detected as individual software.

Upgrade/Downgrade License

When the purchased license supports higher or lower versions of the software to be installed on the same workstation, you can mark those licenses as Upgrade or Downgrade license in ServiceDesk Plus.

To add a new software suite, go to Admin>>Assets>>Scanned Software.

Click New, select Software Suite, fill out the displayed form as discussed in the following table, and click Add. .
 

Field name

Explanation

Suite Name

Provide a unique name to the suite.

Version

Enter a common version for all its software components.

Software Type

Select Managed Software (licensed software). Only this type software can be added.

Software Category

Manufacturer

CI Type

 

Select values from corresponding drop-downs.

Software Suite

Enable this option.

Cost

Specify the annual subscription cost for the suite.

Description

Enter any additional information about the suite.

Suite Component Software

Select the components to be added. Make sure the component versions are identical.

Identify Suite Installations

Automatically discover as suite installation: Specify the least number of selected components that must be present in a workstation for it to be discovered.

Manually choose suite installations: Workstations that have at least one suite component will be listed. 

  
Sample Image:

 

You can also add suite in the software details page using Software Suite option.