Association Types

Association types define the nature of the relationship between CIs or CI types. They indicate how CIs are interconnected and interdependent. A relationship is expressed in two ways: direct and inverse. Each association type has a direct relationship from one side and an inverse relationship from the other.

For example, if the association type Managed By is the direct relationship, then Manages is its inverse.

Let’s look at an example using the association types Runs and Runs On. If Server1 Runs Application1 is the direct relationship, the system automatically represents the inverse as Application1 Runs On Server1.

Relationship types are used while

• Adding a custom relationship for a CI
• Adding suggested relationships between CI types

Create Association Type 

Role Required: SDAdmin, SDCMDBAdmin

• Go to Admin > Customization > Associations > Association Types.
• In the list view, click New.
• In the Add Association Types form, enter the association type name and its inverse name. These fields are mandatory
• Provide a brief description of the association type.
• Click Save.

Edit or Delete Association Types  

You can edit or delete association types from the list view.

• Click the against an association type to edit or delete it.

• To delete multiple association types, select them using the checkboxes and click .