Audit Log

Audit log records all user actions, such as login, view, add, edit, delete, logout, and other activities, across modules.

Benefits: Ensures compliance and helps identify peak login times, suspicious behavior, and security breaches.

View Audit Log    

Role Required: SDAdmin

To view audit logs, go to Admin > Data and Administration > Audit Log.

The audit log displays an overview of user activity details, such as the user's IP address, user type, the device, browser, and help desk instance from which the action was performed, the module where the actions happened, when the action happened, and more.

List View Actions   

Use toolbar icons to perform the following actions on the audit log:

Search Audit Log Entry: Use the search icon to search through each column of the log for a specific entry.

Add or Remove Columns: Use Column Chooser to add or remove columns from the audit log list view.

Set Records Per Page: Use the Records Per Page  drop-down to set the number of log entries to be displayed per page. Use the pagination icons to navigate through previous and next pages.

Export Audit Log:

Refresh Audit Log: Use the Refresh  icon to refresh audit log entries.

View Log Entries of Specific Duration: Use the time filter on the top right to view log entries of specific time frame. From the filter, you can choose a predefined time range or set a custom time range.

Entities Tracked  

Not supported for the CMDB and Purchases modules.