Certificate installation to integrate with applications running in secured protocols
When you integrate ServiceDesk Plus with any application running on a secured protocol, you must add SSL certificate to establish a connection between the two application servers.
Steps to follow:
- Download the corresponding .zip file from the following links and extract it to ManageEngineServiceDesk.
For Linux:
For Windows:
In the downloaded file, there will be two files, gencert.bat and cert.jar, in the lib folder. Copy and paste the gencert.bat into the ServiceDesk folder and copy/paste the cert.jar file into the ServiceDesk/lib folder.
- Connect to the command prompt. Go to ManageEngineServiceDesk and run the following batch file:
Linux: C:>ManageEngineServiceDesk>gencert.sh servername:portnumber
Mac: C:>ManageEngineServiceDesk>gencert.bat servername:portnumber
- On running the command, you will receive an exception PKIX. Enter 1. A file named jssecacerts will be generated under ManageEngineServiceDesk.
- Copy the jssecacerts file to the following path: ManageEngineServiceDeskjrelibsecurity and then restart the ServiceDesk Plus application.