Announcements help technicians publish important information regarding the change. This information can also be displayed to the users. For example, let’s say, downtime has been scheduled for a given Change, and you want it displayed to the technicians and users involved, then this can be done using announcements.
To make an announcement,
Click Actions drop down --> select Make an announcement option. This opens the Announcements pop-up.
Specify a title for the announcement in the Announcement Title text field. This is a mandatory field.
Specify the detailed description about the announcement in the Announcement Content.
Specify the date and time to Show this announcement between these dates from the calendar button. If this field is not entered the announcement will be displayed in the home tab for ever.
Select Show to Requester check box to make this announcement visible in the self-service portal.
Select the check box to Send this announcement as mail.
Save the changes.