Configuring Remote Control scan credentials

Remote Control scan credentials are used for taking remote sessions of windows workstations.

To configure scan credentials for Remote Control,

Login to ServiceDesk Plus using your credentials.
Select Admin tab --> Discovery block --> Credentials Library.
Click on Add New Credential link (available at the top-right corner). A New Credential Pop-Up Opens up.
Select the Credential Type as Remote Control.
Enter Name and Description.
Specify anyone of the following: Domain (or) Username (or) Password .
Save the Credentials.

Remote Control Credentials need to be specified while establishing Remote Control connection with client machines.