Credentials library - Repository for scan credentials

About Credentials Library
Supported Credential Types and Protocols
Configuring Scan Credentials - using Credentials Library
Configuring Scan Credentials: from Network Scan (or) Device Scan Page
Configuring Microsoft System Centre Configuration Manager (SCCM) Credentials

About Credentials Library

Credentials Library houses various scan credentials technicians use for monitoring/scanning assets like Unix workstations/servers, printers, etc. Apart from serving as a repository for storing scan credentials, this library allows technicians to configure and edit new scan credentials as and when required. All scan credentials associated with ServiceDesk Plus will be stored in this library.

Supported Credential Types and Protocols

Credential Types	Purpose
Unix Scan Credentials	Scanning Unix Workstations/Servers
Device Scan Credentials	Scanning devices like printer,router etc.
VMware Device Specific Scan Credentials	Scanning VMware devices
Remote Access Credentials	Establishing remote connection with workstations
SCCM Credentials	Integrating ServiceDesk Plus with Microsoft System Centre Configuration Manager (SCCM)

Configuring Scan Credentials - using Credentials Library

To configure Scan Credentials:

Login to ServiceDesk Plus using your credentials
Select Admin tab --> Discovery block --> Credentials Library
Click on Add New Credential link (available at the top-right corner).
New Credential Pop-Up opens up as shown below:
Select Credential Type (Telnet/SSH Protocol, SNMP V1/V2, VMWare (OR) Remote Control, SCCM)
Provide a suitable Name and Description.
Enter the Username and Password.
In case of Telnet/SSH credentials specify the following:

Protocol - Telnet/SSH
Port Number - Set at 22 by default.
Public or Private Key based authentication.

In case of SNMP V1/V2 credentials specify the following:

SNMP Read Community - Password.
SNMP Port Number - It is set at 161 by default.
Timeout (Indicates the time after which connection would be terminated) - It is set at "5" secs by default which can be changed.
Retries (Indicates the number of attempts that can be made before Timeout happens) - It is set at "0" by default which can be changed.

In case of SNMP V3 credentials specify the following:
- Enter the Username and Context Name.

Authorization and Encryption Protocols:

- Choose Either MD5 or SHA for Authorization Protocol and DES or AES-128 for Encryption Protocol.
- Once the corresponding protocol type is selected, enter the Authorization password.
- Once the Encryption protocol is selected, enter the Encryption password.
- Enter the SNMP Port Number - It is set at 161 by default.

Timeout (Indicates the time after which the connection would be terminated) - It is set at "5" secs by default which can be changed.

Retries (Indicates the no. of attempts that can be made before the timeout happens) - It is set at "0" by default which can be changed.

v3credentialssdp

In case of VMWare credentials specify the following:

HTTPS Port - Set at 443 by default.
Timeout (Indicates the time after which connection would be terminated) - Set at 60 secs by default.

In case of Remote Control Credentials specify the following:

Specify anyone of the following: Domain (or) Username (or) Password
Save the Credentials.

Remote Control Credentials need to be specified while establishing Remote Control with client machines.

Credentials configured using Credentials Library will be available for use under: Network Scan.

Encryption Protocol can be configured only after the Authorization Protocol is configured. These two protocol configurations are not mandatory.

Configuring Scan Credentials: from Network Scan (or) Windows/Device Scan

Scan Credentials being configured from Network Scan (on left) and Workstation Scan (on right) pages.

Configuring SCCM Credentials

Organizations that use ServiceDeskPlus might also use Microsoft System Centre Configuration Manager (SCCM) to manage desktops and their Windows-based applications.
SCCM and ServiceDesk Plus use different agents to fetch asset details. Instead of installing two agents, you can integrate SCCM with ServiceDesk Plus and fetch SCCM-scanned asset data.

To configure credentials required for SCCM configuration,

Click Add New Credential.
Select the SCCM credential type.
Provide a unique name to the SCCM credentials and briefly describe it.
Choose between Windows and SQL authentication mode.
For Windows authentication mode, type in the domain, username and password. For SQL, type in the username and password.
Click Save Credential.

Sample Credentials

With SCCM database servers of all sites in a single location, you can easily update the credential when required. However, you can save multiple credentials for different site SCCMs.