ServiceDesk Plus currently supports the scanning of IP devices namely, Printers, Routers, Switches, Firewall, IP Phones, Network Hubs, and Access Points.
There are two methods through which these devices can be scanned in the application,
Network Scan - Scans devices that are part of your network.
Workstation/Device Scan - Scan your newly added devices by specifying their credentials.
Ports and Credentials to perform device scan
|
Communication Protocol |
Login Credentials |
Port |
Service Performed |
|
SNMP (Simple Network Management Protocol) |
SNMP Credentials |
161 |
Fetches and Identifies the IP devices. |
Click here to know more on ports used for the scan.