ServiceDesk Plus scans the VMHost machines in your network and also determines the VMs that are running on these hosts. Apart from this, the scan would also discover the complete hardware details of the VMHost and the relationships between the VMHost and the VMs.
Any custom or default role with "Propagate to all children" and "System" [Root] options enabled is required to scan VMware machines. You can enable these options while creating a new Vcenter server role using VSphere Client's Add a Role function under Administration > Roles [Access Control].
There are two methods through which these machines can be scanned in ServiceDesk Plus application,
Network Scan - Scans the VMHosts that are part of your network.
Workstation/Device Scan - Scan the VM Host machine by specifying the HTTPS credentials.
Ports and Credentials to perform scan for these machines are,
|
Communication Protocol |
Login Credentials |
Port |
|
VMWare vSphere web services API |
HTTPS Username and Password |
443 (default) |
Click here to know more on ports used for scan.