Schedule periodic backups of your application files. All these backup files are password-protected. The SDAdmin will need to configure the password while scheduling the backup. This password will be applied immediately after you upgrade to ServiceDesk Plus 9410.
To schedule a backup go to Admin>>General>>Backup Scheduling.
On the displayed page, click Edit Scheduling.
Fill out the displayed page, as shown in the following screen shot:
Select Enable and choose the frequency, the date, and time of the backup.
Provide the email address of the technician to be notified if the backup fails.
Select the type of files (attachment/database) to be backed up.
Click Reset Password if you want to change the password. (You can view the password on the Backup Scheduling home page)
Provide the backup location and the number of days to retain the backup files.
After upgrading the application, you will be required to use a password to access the backup files. The SDAdmin configures the password while scheduling the backup. The password can be viewed and reset in the Backup Scheduling home page.This password applies to all files backed up manually as well by schedule.
The password is necessary to restore the application by using backup files.
When you configure the password afresh or reset it, a notification email is sent to you and to all users configured to be notified each time a backup fails.