ADManager Plus is a simple, easy-to-use Windows Active Directory Management and Reporting Solution that helps AD administrators and help desk technicians with their day-to-day activities.
ServiceDesk Plus-ADManager Plus Integration offers ease of use for AD administrators and help desk technicians to do actions quickly in AD via ServiceDesk Plus interface. Administrators can reset password, create, delete, unlock, enable and disable users in AD from ServiceDesk Plus.
Go to Admin > Apps & Add-ons > Integrations > ADManager Plus.
Role Required: SDAdmin
Quick Links
Create domains to ensure users are mapped in the relevant domains via ServiceDesk Plus - ADManager Plus Integration.
The login name and domain name of the help desk technician in ADManager Plus should be same as that in ServiceDesk Plus.
Click Remove to remove the established connection between the two applications.
ADManager Plus actions section has the list of available ADManager Plus actions and their description. Click 
to edit an action.
After enabling ADManager Plus actions for certain templates, the administrator can enable/disable the actions to be displayed for service requests under Template Actions available in the Workflow tab of the service template.
The enabled options are displayed in Custom Actions menu in request details page. An entry in history will be added when an action is invoked.
The following settings have to be entered and configured in ADManager Plus. The settings are available in ADManager Plus under Admin > General Settings > ServiceDesk Plus.
This integration will be available only for ServiceDesk Plus technicians configured as help desk technicians in ADManager Plus as explained below:
Help desk technicians can also be added from Active Directory.
Sample Scenario: A new employee joins the organization and a new account has to be created in ServiceDesk Plus and in AD. Instead of entering details twice, the administrator can create a user in AD from ServiceDesk Plus and also sync the additional information obtained in additional fields. Note that the resource fields cannot be synced between ServiceDesk Plus and ADManager Plus.
The Create User in AD action can be invoked by technicians from the Custom Actions menu in request details page to add users in ADManager Plus.
You can map ADManager Plus fields to be updated while creating AD users via ServiceDesk Plus requests.
to besides Create User in AD action.
to map multiple fields.
Before upgrading to build 14800, users can map fields only via the Admp.xml file. To continue using the file,
The ID of the corresponding additional field in ADManager Plus is required to map the field.
| ServiceDesk Plus Field Name | Field ID |
| Request ID | WORKORDERID |
| Created By | CREATEDBY |
| Subject | SUBJECT |
| Template | REQUESTTEMPLATE |
| Mode | MODE |
| SLA | SLA |
| Asset | ASSET |
| Site | SITE |
| Service Category | SERVICE |
| Category | CATEGORY |
| SubCategory | SUBCATEGORY |
| Item | ITEM |
| Technician | TECHNICIAN |
| Status | STATUS |
| Priority | PRIORITY |
| Level | LEVEL |
| Impact | IMPACT |
| Impact Details | IMPACTDETAILS |
| Urgency | URGENCY |
| Request Type | REQUESTTYPE |
| Group | GROUP |
| Description | DESCRIPTION |
| Description Short | SHORTDESCRIPTION |
| Requester | REQUESTER |
| Department | DEPARTMENT |
| Created Date | CREATEDDATE |
| DueBy Date | DUEBYDATE |
| Time Elapsed | TIMESPENTONREQ |
| Resolved Date | RESOLVEDTIME |
| Completed Date | COMPLETEDTIME |
| Response DueBy Time | RESPONSEDUEBYTIME |
| Additional Fields | Field Name in SDP |
Additional fields added in a request template can be synced with AD Manager Plus:
In the HTML fields, enter the name, type and value of the additional field added. The value of the field can be obtained from the Active Directory attributes file.
Eg: Seating Location:
<field>
<name>Seating Location</name>
<type>input</type>
<value>info</value>
</field>
Extension Number:
<field>
<name>Extension Number</name>
<type>input</type>
<value>otherTelephone</value>
</field>
3. After entering the HTML fields, enter the mapping fields with the exact name and value.
For eg:
Seating Location:
<field>
<name>info</name>
<value>Seating Location>
</field>
Extension Number:
<field>
<name>otherTelephone</name>
<value>Extension Number</value>
</field>
4. Create a new AD user account from Custom Actions menu in request details page. A pop-up containing the created additional fields will be displayed as follows. Enter the necessary details and click Create AD User.
5. The user will be successfully created in AD. You can check the added AD user in ADMP under AD Management > Modify Single User by filtering the domain of the user created.
6. Click Modify User drop-down button > Modify User Properties to view the details of the added user (also includes details of the additional fields added). Make sure that additional fields added in SDP are available as default attribute fields in ADMP. You can check the default attributes avaialble in ADMP in this file. If the created additional field and its details are not supported by default in ADMP, then create a new custom attribute under Custom Attributes > Adding new field.
Error: You don't have permission to perform this action.
Solution:
Error: Authentication failed. Tight integration not enabled.
Solution: Select the Enable tight integration with ServiceDesk Plus checkbox at ADManager Plus > Admin > Integrations > ServiceDesk Plus.
Error: Your domain is not configured
Solution: Domain Name value of the ServiceDesk Plus technician must be same in both ADManager Plus and ServiceDesk Plus.
Error: Unable to connect with AD Server
Solution: If ADManager Plus is running in HTTPS mode, the SSL certificate of ADManager Plus must be imported in ServiceDesk Plus.