SMS Notification Settings allows you to notify or alert the Technicians through SMS. This way, the Technician can be notified on the go when the following is triggered:
The SMS can be sent in particular instances when the rules are satisfied. These rules can be set according to the Administrator's needs.
In Notification Rules, enable the checkbox 'Alert Technician by SMS when a request is assigned and 'Alert . This will ensure that the Technician is alerted by SMS when a request/change/problem is created/assigned to him.
Eg: Enable the following checkboxes for a 'Change' if Notifications have to be sent as SMS when a 'Change' is assigned/created :
The SMS Notification Settings is available under Admin>> Organization Details>> SMS Notification Settings. The SMS can be sent in two ways:
Mobile Service Provider:
Each Technician will be provided with a SMS Mail ID by the Mobile Service Provider. The SMS will be sent as e-mail to the respective SMS mail IDs, which will be delivered as SMS to the Technicians. Enter all the details and specify the SMS Mail ID of the Technician in Admin >> Technicians>> Technician List.
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SMS Gateway Provider :
You can configure SMS Gateway Provider in under Admin>>Organizational Details>>SMS Notification Settings.
Each Technician will be notified directly through SMS to his configured mobile number. Make sure that the country code is specified before the mobile number.
You can choose from one of the three SMS Providers or select Custom Provider to configure custom SMS Gateway.
While Site24x7 and Clickatell require Authtoken as authentication details, BulkSMS requires a username and password for the same.
Click 'How to configure?' to view step-by-step details for using that particular SMS Provider.
After signing-up and configuring the details, paste the Authtoken generated in the space provided. The user needs to buy credits in order to send SMS to the Technician.
Available SMS Credits: This shows the credits in hand, after sending an SMS to alert the Technician. Thus the Administrator can be aware of the available credits and buy them when the credits are less.
Buy Credits: When the Available credits are less (less than 10 credits), the Administrator can purchase credits from the respective provider and continue with sending notifications as SMS.
Send a Test SMS: After configuring, a test SMS can be sent to check if the SMS is sent as per its behavior.
Send SMS messages using Unicode characters for multi language: Enable 'Send SMS messages using Unicode characters for multi-language' if the SMS messages need to be sent using Unicode characters for multi-language. Note that SMS will be sent as junk characters for multi-languages if this checkbox is disabled. This option is unavailable for Site24x7.
