Change Stage

Changes undergo six stages in the change life cycle before being successfully completed and closed as planned.  Each stage in the change life cycle requires approval before proceeding to next stage.

ServiceDesk Plus provides six default change stages, namely Submission, Planning, Approval, Implementation, Review, and Close.

You can edit the existing stage name and description for change stages but you cannot add a new change stage or delete the default change stages.  

To access change stage configuration wizard,

1. Go to Admin.

2. In the Problem/Change Management block, click Change Stages.

Editing Change Stages

To edit change stages.

1. In the change stages list page, click beside the change stage name that you wish to edit.

2. Edit the fields based on your requirements

3. Click Update to save the changes.