Problem/Change Enablement

 

The goal of Problem Management is to find the root cause of incidents and reduce the impact on business. The goal of Change Enablement is to control and manage approved changes with accepted risk. ServiceDesk Plus allows you to implement a comprehensive problem management and change management system. Problem/Change related configurations are:

  1. Problem Additional Fields

  2. Problem Closure Rules

  3. Change Type

  4. Change Risk

  5. Reason for Change

  6. Change Advisory Board

  7. Change Roles

  8. Change Stage

  9. Stage and Status

  10. Change Workflow

  11. Change Additional Fields

  12. Change Templates

  13. Change Closure Codes

  14. Change Closure Rules

To access Problem/Change-related configurations:

  1. Log in to the ServiceDesk Plus application using the user name and password.

  2. Click the Admin tab in the header pane. The problem/change management block is below the Help Desk block.