|
Module |
Data that can be migrated |
|---|---|
|
Home |
Backup Approver Tasks |
|
Requests |
All entities - Requests, Notes, Drafts, Worklog Timers, Tasks, Task dependencies, Worklog, Task Comments, Conversations, Notifications, Attachments, Resolution, Reminders, approval.
Archived Requests and their sub-entities - Tasks, Task Comments, Task Worklogs, Request Worklogs, Conversations, Notifications, Notes, Request Attachments, Resolution Attachments, Task Attachments, Conversations Attachments, Notification Attachments. |
|
Changes |
All entities - Change requests, Change role, Change Status Comments, Downtime, Descriptive fields, Notifications, Attachments, Task, Task dependencies, Task Comments, Worklog, Notes, Change approval level, Change approval. |
|
Solutions
|
Topic Solutions Solution Status Attachments |
|
Assets |
All assets Asset Cost Attachments |
| Purchase |
All entities - Purchase Order, PO invoice, PO payment, PO approval level, PO approvals, PO attachment |
| Contract |
All entities - Contract, Child-Parent relationship, Renewed Contract, Contract Attachment, Contract-Asset relationships, Contract Notification Configuration |
| Problem |
All entities - Problem, RootCause, Symptoms, Impact Details, Notes, Worklog, Tasks, Task dependencies, Worklog, Task Comments, Attachments. |
| Project |
All entities - Project, milestones, Tasks, worklogs, Project Request Association, Project Change Association |
|
Admin Entity |
Data that can be migrated |
|---|---|
|
ESM Directory |
Organization Roles Regions Sites Departments Currency Leave Types Holidays |
|
Users |
Roles User Additional Fields Technician Additional Fields Users Technicians User Groups Support Groups |
|
Helpdesk Customizer
|
Category Status Level Mode Impact Urgency Priority Priority Matrix Request Type Worklog Type Task Types Task Template Task Closing Rules Checklists |
|
Incident Management
|
Incident Template
Incident - Additional Fields Field And Form Rules Request Closure Code Resolution Template Reply Template |
|
Change Management |
Change Type Risk Reason For Change CAB Change Role Change Stage Change Status Change - Additional Fields Change Template Change Closure Code Change Closure Rules |
|
Service Catalog
|
Service Catalog Service Template
Service Catalog - Additional Fields Service Category Field And Form Rules |
|
Project Management
|
Project Types Project Roles Project Status Project Additional Fields Project Templates Project Permissions |
|
Asset Management
|
Product Types Product
Vendors Workstation - Additional Fields Asset Additional Fields Asset State |
| Purchase/Contract Management |
Contract Types Contract - Additional Fields Service Type |
|
Maintenance |
Maintenance |
|
Checklist |
Checklist Checklist Item |
|
Software |
Software Type |