Default Mail Server Configurations

Find the default configurations of mail servers supported by ServiceDesk Plus in the table given below:

 

POP

IMAP

EWS

SMTP

Microsoft Graph

Office365

Host: outlook.office365.com
Port: 995
Protocol: POPS

 

Beginning with the year 2023, basic authentication will not be supported to connect to Microsoft 365 (formerly Office 365) mailboxes. Click here to know more.

Host: outlook.office365.com
Port: 993
Protocol: IMAPS

TLS: Enabled

Scope for OAuth:
https://outlook.office365.com/IMAP.AccessAsUser.All,offline_access

Connect URL: https://outlook.office365.com/EWS/Exchange.asmx

 

Scope for OAuth:
https://outlook.office365.com/EWS.AccessAsUser.All,offline_access

Host: smtp.office365.com

Port: 587

Protocol: SMTP

TLS: Enabled

Scope for OAuth:
https://outlook.office365.com/SMTP.Send,offline_access

Graph Endpoint: https://graph.microsoft.com/v1.0

Scope: Mail.ReadWrite,offline_access (for incoming mail Server settings) and Mail.ReadWrite,Mail.Send.Shared,offline_access (for outgoing mail server settings)

Gmail

Host: pop.gmail.com
Port: 995
Protocol: POPS


Scope for OAuth: https://mail.google.com

Host: imap.gmail.com
Port: 993
Protocol: IMAPS
TLS: Enabled

 

Scope for OAuth: https://mail.google.com

     -

Host: smtp.gmail.com
Port: 587
Protocol: SMTP

TLS: Enabled

 

Scope for OAuth: https://mail.google.com

 -

Office365 GCC High

Host: outlook.office365.us

Port: 995
Protocol: POPS

Host: outlook.office365.us

Port: 993
Protocol: IMAPS
TLS: Enabled

Scope for OAuth:
https://outlook.office365.us/IMAP.AccessAsUser.All,offline_access

Connect URL: https://outlook.office365.us/EWS/Exchange.asmx

 

Scope for OAuth:
https://outlook.office365.us/EWS.AccessAsUser.All,offline_access

Host: smtp.office365.us

Port: 587
Protocol: SMTP

TLS: Enabled

Scope for OAuth:
https://outlook.office365.us/SMTP.Send,offline_access

Graph Endpoint: https://graph.microsoft.us/v1.0

Scope: Mail.ReadWrite,offline_access (for incoming mail Server settings) and Mail.ReadWrite,Mail.Send.Shared,offline_access (for outgoing mail server settings)