Role Required: SDAdmin
To distinguish and filter notifications by module, you can configure delimiters. For example, RE can refer to the request module or PO can refer to the Purchase module. In ServiceDesk Plus, the module-based limiters are as follows:
|
RE-Request |
TA-Task |
SO-Solution |
|
PO-Purchase Order |
PR-Purchase Request |
CO-Contract |
|
CH-Change |
PB-Problem |
PJ-Project |
Requests from emails are either added as new requests or conversations. For an email to be added as a conversation, the Request ID and the Parent ID of the delimiter must be the same in the subject line of the notification.
The default base delimiter is ##, which can be modified per user requirement. Note that the allowed special characters for the base delimiter are !, @, #, $, %, ^, &. And, the maximum character limit is 10.
If the mail server runs in a secured protocol, generate and install a self-signed certificate to establish a connection between ServiceDesk Plus and the mail servers. Learn more here.