Configuring Departments

Departments specific to each site can be configured here along with the Department Heads and other department roles. 

Benefits of configuring departments 

• Helps in segregating the issues by the department and provides an option for the other users / the department heads to view all the issues that are raised in their department. 

• Helps in generating department based reports. 

Add Departments

To add a new department,

• Go to ESM Directory.

• Select Departments.
• Select a site from the department for drop-down, this will make sure the department will come under that site.
  
  
   
• Click Add New Department, and fill out the displayed form.
• Add Department Heads, Attributes, and Org Roles pertaining to each department. 

Benefits of configuring department heads

• Helps in the easier selection of approval authority (department heads) for service/incident requests.

• Helps in better automation using business rules. 

All these operations, including deleting and updating of departments, can be done only under the ESM Directory. 

Delete Departments

You can only delete departments that do not have any associations with them. For example, if users are associated with the department you are deleting in any of the instances, then

Note: Business Impact of a department can be modified under individual service desk instance.