Restore Process


From build 11304, when restoring the application that uses Microsoft SQL database, you need to have dbcreator or sysadmin roles/permission.

 

 

Restore Process in Windows
 

Note: If Desktop Central (DC) is downloaded and installed within ServiceDesk Plus(SDP) for inventory, remote control, and tools functionality in a Windows server, the backup and restore for DC has to be performed separately. Please refer to this doc for the steps to be followed.

  1. Shut down ManageEngine ServiceDesk Plus service before you restore the data. To shut down the application, open the command prompt with admin privileges and execute the command shutdown.bat. Alternatively, you can stop the application by navigating to services.msc.

  2. From the command prompt, go to <ServiceDesk>bin directory.  

  3. Execute the file restoreData.bat as shown below:

C:ManageEngineServiceDeskbinrestoreData.bat

  1. The Restore Data dialog pops-up. Browse the backed up file and click OK.

    For build 11304 or later, the backup file will be in .EZIP format and for the earlier builds, the backup file will be in .DATA format.
     



 

  1. The data begins to restore. While restoring the existing data is rewritten with the backed up file.
     



 

  1. Close on successful installation.
     

 

 

Restore Process in Linux

Note: If Desktop Central (DC) is downloaded and installed within ServiceDesk Plus(SDP) for inventory, remote control, and tools functionality in a Windows server, the backup and restore for DC has to be performed separately. Please refer to this doc for the steps to be followed.

 

  1. Shut down ManageEngine ServiceDesk Plus service before you restore the data.

  2. Go to <ServiceDesk>/bin directory from the command prompt.

  3. Execute the file restoreData.sh as shown below:

$ sh restoreData.sh <backup file name>

For build 11304 or later, the backup file will be in .EZIP format and for the earlier builds, the backup file will be in .DATA format.