Global Variables

Global variables are placeholders used to store abstract data common to the organization. You can invoke global variables where placeholders are invoked, such as notifications and webhooks, using the dollar sign ($).

 

Role Required: SDOrgAdmin or SDAdmin

Add Global Variables

Global variables are created and stored under groups.

  1. Go to Admin > Developer Space > Global Variables.
  2. Click New.
  3. Add a unique name for the variable group. This is mandatory.
  4. Describe the variable group usage.
  5. Specify a name for the variable and add its value. The variable name should be unique in a group.
  6. Click  to add multiple variables in a group.
  7. Click Save or Save and Add New.
The name field cannot contain spaces or special characters.

 

 

List View Actions

You can preview, edit, and delete global variables from the list view page.

You can create up to 50 variable groups with a maximum of 10 variables in each group.

 

 

Global variables are specific to service desk instances.