and then click Incident Catalog to view the service categories and their corresponding incident templates in detail.The incident templates are grouped into the Incident Catalog. To access it, click New Request and then click Incident Catalog to view the service categories and their corresponding incident templates in detail.
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMTQyNjIvY2tmaW5kZXIvaW1hZ2VzL3F1L0luY2lkZW50JTIwY2F0YWxvZygxKS5wbmciLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE3NjU4MjQ4OTB9fX1dfQ__&Signature=Ev7B~cH3KgNK8NkTPobSpbrraVqzx-TUbAzo1Hlur9VZU0I82FjkxF5xOJUmbnxz8RKYibNbMB4ucv09rDFOKjyBxnpHm9acsd7ZZDDjB9gxrBrej4hkjaiJNRSLLnZQlZe92wfL170rtLsvBSP0JUded4W1fXqXeY3wHItDUPO4UPazSpf-4DG5NHcR1Oh777r1a2X6gtaQVu0dgzx3pVimRtg7DVehMU4FDniySzV7g8eYCWwQabDKMhkKuBUYwcxYr48AUVKSNhN6Uc3vQmdT5XIKkcmru4KILxAj1msDKrSP1b~s-7j5W8NE16Mi1WJEhl14amb84yUsZJBd4A__&Key-Pair-Id=K2TK3EG287XSFC)
The request template URL is appended with the portal ID, enabling users to access request templates from different instances.
Sample Incident Catalog:
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMTQyNjIvY2tmaW5kZXIvaW1hZ2VzL3F1L0luY2lkZW50JTIwQ2FsYWxvZyUyMFZpZXcoMSkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzY1ODI0ODkwfX19XX0_&Signature=BDXc1RXOvnCpnuLTtQtzotO0x0N5qJgh24sweKMx8GsKWH4y5yYPX0IIaOfT-eJsJwh8ysqJH7GQPS5lMOc86St-0PIuN643nx5f5jQ4vHg4Q9c4rwy0ZkC5ubY9tN7nxzKzIwwy2s7MOMDVzgOzVs~x4rdj~WWp-OXGqyTjJquedbOKyuxEBscRbzfWKF2MYKYrGiPZmHUKcouTIlxbD7LYsRtJTM0eKHkVemP0MVE5dg9oIxTYdeZtZaY5Ph38Zwf1TTTLKBSeJleYY58VrEcplJI4fQ26zPFXFm3fGwRvapfxglavGYRmC-R0367QFPyrYuu0kRBOjjmOP5owSQ__&Key-Pair-Id=K2TK3EG287XSFC)
![](https://download-accl.zoho.com/webdownload?x-service=writer&event-id=6nk4a652cea0f5568498c87568b396e58fecf&x-cli-msg={"imgurl":"r-6nk4a652cea0f5568498c87568b396e58fecf-6e402d114d8f4a2ab1cefdcb63155c38yoxt7njd9fry","rid":"6nk4a652cea0f5568498c87568b396e58fecf"})