Mark technician online/offline

 

An Administrator or a Technician can mark his/her availability by marking themselves Online/Offline. This helps the Admin and other Technicians to assign a Task/Request to an available Technician. This also helps to configure Back-up Technicians depending on their availability. A Technician when Online will be indicated by a green dot, when offline by a grey dot and logged-out by a transparent dot. A Technician who is on leave will be denoted by an asterix on the top right corner of his/her name.

After logging in to the application, click on the 'User Profile' section. Slide to mark yourself 'Online' or 'Offline'.

                                                                     

The Technician Online/Offline indication can be viewed in the Task assigning areas under Request module and in the Home page.

Following are a few places where the indication can be seen:

• Click Logged-in Technicians button in the Scheduler page. You can either list Show All or view only the Online Technicians.
   

         

 

• Technician Availability Chart / Backup Tech chart available in the Scheduler page.

    

• While choosing a Owner for a new task, you can either list Show All or view only the Online Technicians,
   

 

• While assigning a Technician for a Task from the Task details page. 
• While choosing a Technician to assign a Task from the Assign option available within the Request.
• During assignment of Requests to Technician using Assign dropdown in Request List View.
   

 

• You can also check Technician Status in the Technician List View under Admin>>Technicians.