Upgrade service pack

  1. Upgrade Service Pack on Windows
  2. Upgrade Service Pack on Linux

 

Upgrade Service Pack on Windows

 

ServiceDesk Plus (SDP) uses Desktop Central (DC) agents from BUILD NO 11300 for scanning Windows, Linux, and Mac machines. While upgrading SDP to later versions, few upgrades might require DC also to be upgraded in order to be compatible. In such cases, post the SDP upgrade a message would be displayed on the top banner in SDP, that DC also has to be upgraded with the compatible build number and the service pack link. This upgrade has to be performed manually and refer to this link for more details.

To upgrade to the latest version and build of ServiceDesk Plus,

  1. Stop ManageEngine ServiceDesk service.

  2. Take a backup of the existing build for security reasons. Refer Backup Process to know how to take a backup of your data.

Note: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in ServiceDesk Plus Home directory.

  1. Click here to download the latest hotfix or the .ppm file.

  2. Go to [ServiceDesk Plus Home]bin and execute the file UpdateManager.bat.

cmd> UpdateManager.bat

A Java UI pops up where you can browse for the location of the .ppm file and click install to start the installation process.

Note: If you are planning on performing multiple upgrades, please make sure to start and stop the application once after successfully applying a service pack, make a backup of this upgraded version and then proceed with the next service pack.

 

Upgrade Service Pack on Linux
 

ServiceDesk Plus (SDP) uses Desktop Central (DC) agents from BUILD NO 11300 for scanning Windows, Linux, and Mac machines. While upgrading SDP to later versions, few upgrades might require DC also to be upgraded in order to be compatible. In such cases, post the SDP upgrade a message would be displayed on the top banner in SDP, that DC also has to be upgraded with the compatible build number and the service pack link. This upgrade has to be performed manually and refer to this link for more details.

  1. Stop ManageEngine ServiceDesk Server.

  2. Take a backup of the existing build for security reasons. Refer Backup Process to know how to take a backup of your data.

  3. Click here to download the latest hotfix or the .ppm file.

  4. Run the script UpdateManager.sh in the <ServiceDesk_Plus_Home>/bin folder.

  5. From the Update Manager tool click Browse button to select the Service Pack file (ManageEngine_ServiceDesk_Plus__0_0_SP-x_0.ppm) that you had downloaded.

  6. Click Install and Follow the on-screen instructions to apply the Service Pack / Hotfix.

  7. Once the upgrade is complete, start ServiceDesk Plus Server.

 

Apply patch from console or command line

ServiceDesk Plus (SDP) uses Desktop Central (DC) agents from BUILD NO 11300 for scanning Windows, Linux, and Mac machines. While upgrading SDP to later versions, few upgrades might require DC also to be upgraded in order to be compatible. In such cases, post the SDP upgrade a message would be displayed on the top banner in SDP, that DC also has to be upgraded with the compatible build number and the service pack link. This upgrade has to be performed manually and refer to this link for more details.
  1.  

To install a patch from console or command line,

Easiest option:

sh UpdateManager.sh -c

And it will guide the user through the steps.

 

Other options (in version 9400 and above)

sh UpdateManager.sh -u <ServiceDesk_Home>conf -c -option i -ppmPath <Patch file path including patch file name> -h <Product Home> 

To un-install a patch: sh UpdateManager.sh -u <ServiceDesk_Home>conf -c -option u -h <Product Home> -version <Patch version>

To view installed patch versions: sh UpdateManager.sh -u <ServiceDesk_Home>conf -c -option v -h <Product Home>

 

Other options (in versions below 9400)

sh UpdateManager.sh -u <ServiceDesk_Home>serverdefaultconf -c -option i -ppmPath <Patch file path including patch file name> -h <Product Home> 

To un-install a patch: sh UpdateManager.sh -u <ServiceDesk_Home>serverdefaultconf -c -option u -h <Product Home> -version <Patch version>

To view installed patch versions: sh UpdateManager.sh -u<ServiceDesk_Home>serverdefaultconf -c -option v -h <Product Home>

 

 

To run UPDATEMANGER.bat from konsole mode: UpdateManager.sh -c -option i ppmPath <Path where PPM is downloaded> -h C:ManageEngineServiceDesk

 

Upgrade to version 12004 and above

With ServiceDesk Plus 12004, the Update Manager application is already upgraded for security reasons. Therefore, users who wish to migrate to ServiceDesk Plus 12004 and later must import a certificate before installing the PPM. This is a one-time process and the certificate will be automatically applied during future upgrades.

 

Click here to download the certificate.

For upgrades above 14600, click here to download the certificate.

 

To perform the upgrade,

  1. Open command prompt.

  2. Navigate to [SDP_Home]/bin folder and execute the following command to open the Update Manager tool:

  3. Click Browse.

  4. Select the downloaded PPM file and click Install. The import certificate dialog box appears as given below:

 

 

  1. Click Browse and import the certificate.

  2. Click Import. Follow the on-screen instructions and continue the upgrade process.

  3. Start ServiceDesk Plus server after the upgrade is complete.

 

To apply patch from console,

  1. Run the following command to start the upgrade:
    For Windows: Go to <ServiceDesk home>/bin/scripts in command prompt, and execute the following command:
    UpdMgr.bat -u conf -c -option i -ppmPath <Downloaded Service Pack file path> -h .

    For Linux : Go to <ServiceDesk home>/bin in terminal and execute the following command :
     bash UpdateManager.sh -u conf -c -option i -ppmPath <Downloaded Service Pack file path> -h .

  2. A message will be displayed as given below:

 

 

  1. Enter the path of the downloaded certificate and press Enter.

  2. Follow the on-screen instructions and continue the upgrade process.

  3. Start the ServiceDesk Plus server after the upgrade is complete.