IT Analytics

IT Analytics Management uses data analytics to gain insights and optimize IT help desk performance. ManageEngine aims to bridge the gap between performance and improvement in ITSM processes using tools such as Zoho Analytics Integration or ManageEngine Analytics Plus Integration.

ManageEngine Analytics Plus 

ManageEngine Analytics Plus is an on-premises reporting & business intelligence management tool that helps you to easily analyze your IT data and create generate detailed reports/dashboards about your help desk performance & metrics. With a variety of reporting functionalities, you can analyze your help desk and take control of your assets & requests.

Benefits of integrating ManageEngine Analytics Plus with ServiceDesk Plus:

• Visually analyze your ITSM data using 400+ prebuilt reports and dashboards.
• Design interactive dashboards & reports, using a flexible drag-and-drop visual studio.
• Embed reports and dashboards across websites, intranets, blogs, and applications.
• Access Analytics Plus dashboards and metrics directly in ServiceDesk Plus.
• Create personal dashboards and share them with specific user groups using fine-grained access control.
• Access your dashboards via web or mobile devices.

ManageEngine Analytics Plus integration allows reports to be generated from the following modules:

• Incident Requests
• Request History
• Tasks
• Worklog & timespent
• Service Catalog
• Changes
• Projects
• Solutions
• Assets
• Surveys

To know about the list of reports auto-imported into ServiceDesk Plus by ManageEngine Analytics Plus, click here.

After the integration is set up, navigate to Reports >> Advanced Analytics to view the reports generated from your help desk data.

A quick video on integrating ServiceDesk Plus with ManageEngine Analytics Plus  :

Zoho Analytics 

Zoho Analytics is a cloud-based reporting & business intelligence management tool that can be easily integrated with ServiceDesk Plus. It allows ITSM Managers to visually analyze their service desk data, create insightful reports & dashboards, and share reports to collaboratively analyze them.

Benefits of integrating Zoho Analytics with ServiceDesk Plus:

• Create fine-grained reports without writing database queries.
• Track the most important service desk KPIs with 80+ pre-packaged reports.
• Apply rich visualizations and personalize dashboards.
• Share and embed reports across websites, intranets, and applications.

Zoho Analytics integration allows reports to be generated from the following modules and fields:

• Requests
• Changes
• Assets
• Tasks
• WorkLog
• Surveys

After the integration is set up, navigate to Reports >> Advanced Analytics to view the reports generated from your help desk data.

A quick demonstration on setting up Zoho Analytics in ServiceDesk Plus

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