Manage Asset Acknowledgments

Manage acknowledgment records from Assets > Asset Acknowledgment. You can monitor acknowledgment status at the asset level and acknowledgment level.

Role Required: SDAdmin and technicians with asset view/edit permission

View Acknowledgments

When multiple assets are assigned to a user through a bulk assignment action, the system creates a separate acknowledgment record for each asset. These individual asset acknowledgments are grouped under a single acknowledgment ID.

On the Asset Acknowledgment list view, you can view these records in two ways:

View By Assets - Displays the acknowledgment status for each asset individually.
View By Acknowledgments - Displays the acknowledgment status for the group of assets associated with the same Acknowledgment ID.

Use the filter drop-down to switch between views.

Statuses in View By Assets

Status	Description
Asset Received	The user has confirmed receipt of the asset.
Asset Not Received	The user has confirmed that the asset was not received.
Acknowledgment Pending	The user has not responded to the acknowledgment request.
Canceled	The acknowledgment was canceled due to asset reassignment or a state change.

Statuses in View By Acknowledgments

Status	Description
Acknowledged	Responses have been received for all assets in the acknowledgment.
Partially Acknowledged	Responses have been received for some assets; others are still pending.
Acknowledgment Pending	Responses are pending for all assets.

Example:
If a technician assigns four assets to a user and the user acknowledges only two, then the status appears as:

Asset Received or Asset Not Received for the responded assets in View By Assets.
Acknowledgment Pending for the remaining assets in View By Assets.

Partially Acknowledged in View By Acknowledgments until all assets receive a response.

Filter Acknowledgments

Use filters to narrow down acknowledgment records based on criteria.

Click Filters on the toolbar.
Apply the required criteria:
- View by Assets: Filter by acknowledgment status, site, and product type
- View by Acknowledgments: Filter by acknowledgment status (Acknowledgment Pending, Canceled, Partially Acknowledged, Acknowledged)

Send Reminders

Manually notify users to complete acknowledgment actions. To do this, ensure Notify user when the acknowledgment is pending is enabled under Admin > Automation > Notification Rules > Asset.

Select the required assets or acknowledgment records.
Click Send Reminder on the toolbar.

Technicians with only asset view permission cannot trigger manual reminders.

Manually triggered reminders also count toward the daily outgoing email limit. Additionally, when the notification rule is enabled, the scheduler runs daily in the background to fetch pending acknowledgments and trigger notifications automatically. These notifications also count toward the daily outgoing email limit.

Additional Actions

Search Acknowledgments - Click on the toolbar to search through columns in the list view.

Customize List View - Click to customize the information displayed in the list view.

Records per Page - Click to set the number of records displayed per page.