Mark/Assign Tasks

You can assign the tasks to a group or owner immediately or mark them to assign later.

• Marking Tasks is an administrative activity that helps the administrator plan tasks in a better way.
• Technicians/Support Groups are not aware of the tasks marked to them until the task is triggered.
• Administrators can 'allocate' tasks to various technicians or support groups in advance by marking tasks without necessarily letting the technicians/support groups know.
• Marking tasks servers as a reference for administrators.

 

You can mark or assign tasks while creating or editing them. Alternatively, you can also select the tasks on the list view and go to Actions > Assign to. Select the group and owner from the drop-down. Use the toggle button to Mark/Assign the task and click Assign.

 

For example, you can create a task in advance and mark it to a group Network and technician Howard Stern. When the task needs to be completed, you can simply assign them to the marked group/technician instantly.

 

 

Marked tasks are indicated with icon.