MCP Tools

MCP Tools list operations that Ask Zia can perform, with each operation represented as a tool. Administrators can enable or disable these tools and control their accessibility. Only the operations of enabled tools are available through Ask Zia.

MCP Tools act as a security layer between the application and the LLM, ensuring that sensitive data is not exposed, unauthorized actions cannot be performed, and only permitted users can execute operations through Ask Zia.

Role Required: SDAdmin

Configure Zia Capabilities and Accessibilities

Go to Admin > Zia > MCP Tools.
Enable or Disable the required tool.

To configure accessibility, click > Edit.
Select All Users or scope it to specific users, groups, and roles.
Click Update.

Bulk Actions

Select the required operations.
Click the Actions menu in the toolbar and select the required action: Update Accessibility, Enable, or Disable.

Supported Actions

Module	Subentity	Supported Operations
Requests	Request	Create, update, assign, pick up, close, summarize, and review requests
	Templates	Retrieve all incident and service templates
	Tasks	Add, update, assign, comment, close tasks; fetch tasks and task comments
	Notes	Add, update, and retrieve notes
	Approvals	Approve or reject request approvals
	Notifications	Retrieve notifications linked to requests
	Resolution	Retrieve resolution details
Changes	Change	Create changes; fetch all changes and their stages
	Tasks	Add, assign, and retrieve change tasks
	Notes	Add and retrieve change notes
	Approvals	Approve or reject change approvals
Approvals	Pending Approvals	Retrieve all pending approvals for requests and changes
Announcements	Announcements	Fetch announcements
Solutions	Solutions	Add solutions, search solutions by using RAG; retrieve solutions, impacts, topics, comments;