Missed Chat Notifications

Missed Chat Notifications are sent to users when they leave a chat unattended for a specific time interval. These notifications are sent by email.

Configure Missed Chat Notification

• Go to Admin > Apps & Add-ons > Chat Settings > Chat Notifications.

• Enable Missed Chat Notification.

• A notification template is displayed with pre-populated subject and notification message. By default, a chat transcript is included for better chat insights.

• Click on the notification template to add or modify notification details. Type $ in the TO and CC fields to include recipients from organization roles. Supported organization roles are:

• $CEO
• $CIO
• $COO
• $CFO
• $General_Manager
• $Regional_Manager
• $Regional_Incharge
• $Site_Incharge
• $Site_Manager
• $Dept_Head
• $Department_Incharge
• $Department_Approver
• $Group_Incharge
• $Reporting_To
• Click Save Template.