Chat Notifications

Configure email notifications for missed and closed chats. Enable or disable each notification by using the respective toggle under Admin > Apps & Add-ons > Chat Settings > Chat Notifications.

Role Required: SDAdmin

 

 

Missed Chat Notification

Sends an email notification when a chat request is not accepted within the configured response time.

• Click on the notification template to add or modify notification details.

• In To and Cc fields, select recipients by organization roles and users. Supported organization roles are:

  • $Dept_Head

  • $Department_Incharge

  • $Department_Approver

  • $CEO

  • $CIO

  • $COO

  • $CFO

  • $General_Manager

  • $Regional_Manager

  • $Regional_Incharge

  • $Site_Incharge

  • $Site_Manager

  • $Group_Incharge

  • $Reporting_To

• Click Save Template.

 

 

Closed Chat Notification

Sends an email notification when a chat session is closed by a technician.

• Click on the notification template to add or modify notification details.

• In To and Cc fields, select the recipients by organization roles, users, and chat users.

• Supported organization roles are:

  • $Dept_Head

  • $Department_Incharge

  • $Department_Approver

  • $CEO

  • $CIO

  • $COO

  • $CFO

  • $General_Manager

  • $Regional_Manager

  • $Regional_Incharge

  • $Site_Incharge

  • $Site_Manager

  • $Group_Incharge

  • $Reporting_To

• Supported chat users are $Chat_Technician and $Chat_Requester

• Click Save Template.