Password Manager Pro Integration

Password Manager Pro integration allows your technicians to access privileged accounts in target machines (or resources) remotely from within ServiceDesk Plus, without manually providing the account credentials. It helps technicians save time and effort, which will otherwise be spent on retaining the credentials each time they log in to remote machines. Also, technicians can quickly troubleshoot issues and do password finds for users.

The integration supports remote access for Windows server over Remote Desktop Protocol, for Linux and Mac machines over Telnet or Secure Shell (SSH).

Prerequisites

ServiceDesk Plus technicians must also be Password Manager Pro users, with the same user names in both applications. 

Role

SDAdmin and Password Manager Pro admin

Configuring the Integration

Ensure that there's a working connection between the application servers. Then, go to Admin >> General Settings >> ME Integrations and click Password Manager Pro.

You can optionally enable the Password Manager Pro menu to add it to the application's menu bar. After the integration is configured, technicians can access Password Manager Pro easily by using this menu.

Enter the Password Manager Pro application's server name and port number.

Click Generate Auth Token. This will open the Password Manager Pro application in a new tab. 

Log in to your Password Manager Pro administrator account.

Click Authorize. An Auth Token (or AppToken) will be generated and displayed.

 

Copy the AppToken, go to the Password Manager Pro Integration page in ServiceDesk Plus, and enter the AppToken in the respective field.

 

The Auth Token generated is specific to your ServiceDesk Plus instance, and it will be displayed only once. 
To regenerate the Auth Token, you must revoke the existing Auth Token by deleting the Password Manager Pro configuration.

 

Click Test Connection and Save to establish a connection between ServiceDesk Plus and Password Manager Pro servers. Once the connection is established, PMP configuration in ServiceDesk Plus will be saved.

 

Configuring Actions

You can configure the Password Manager Pro Actions menu to be used for selective templates and by selective roles. Technicians can access machines over remote and view the user account passwords by using this Actions menu.

In the Password Manager Pro integration page, under Actions, click PMP Resources.

On the displayed page, you can edit the action name and description.

Select templates and roles to display the Password Manager Pro Resources action menu and click Update.

 

 

 

To learn how to access the remote machines using Password Manager Pro integration, click here.