Assign a support group/technician to a problem

Each problem will be handled by a support group and a technician from the group who would be responsible for closing the problem.

To assign a group or technician to the problem,

• Click the Problem tab in the header pane. 
• Click the Title of the problem for which you have to assign a group or technician.
• In the Problem Details Page, go to Actions >> Assign Owner.
• Select the Site, Group, and the Technician from their respective drop-down menu and click Assign.

• Alternatively, you can also assign the group or technician using the inline edit option.

Assign Problems in bulk

You can also assign more than one problem at a time to a technician.

To bulk assign problems to technicians,

1. In the Problems List View, select the problems to be assigned to a technician using the checkbox(es).

2. Select the technician from the drop-down menu and then click Assign.