Assign a support group/technician to a problem
Each problem will be handled by a support group and a technician from the group who would be responsible for closing the problem.
To assign a group or technician to the problem,
- Click the Problem tab in the header pane.
- Click the Title of the problem for which you have to assign a group or technician.
- In the Problem Details Page, go to Actions >> Assign Owner.
- Select the Site, Group, and the Technician from their respective drop-down menu and click Assign.
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Alternatively, you can also assign the group or technician using the inline edit option.
Assign Problems in bulk
You can also assign more than one problem at a time to a technician.
To bulk assign problems to technicians,
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In the Problems List View, select the problems to be assigned to a technician using the checkbox(es).
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Select the technician from the drop-down menu and then click Assign.
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