Problem resolution

Resolution for the problem can be given as Workarounds and Solutions in ServiceDesk Plus. Workarounds are temporary solutions that can be used by the technician till the actual solution is ready. Solutions are the permanent fixes to the problems raised. The problem is considered as a known error when a solution or work around is added to a problem.

To add resolution,

1. Log in to the ServiceDesk Plus application using your user name and password. This opens the ManageEngine ServiceDesk plus home page.

2. Click the Problems tab. This opens the problems list page.

3. Click the Title of the problem for which you like to view the reminder. This opens the problem details page.

4. Click the Solution tab.

To Add Workaround,

1. Click the Add button. You can see the text area getting displayed for the Workaround details. Specify the temporary solutions for the problem.

2. Save the details. You can see the details getting displayed.   

3. Click Attach File button to attach a file for the impact details. The maximum size of the attachment should be 10MB.

To Add Solution

1. Click the Add button. You can see the text area getting displayed for the Solution details. Specify the permanent fixes to the problems. Insert videos or provide the YouTube video link while adding workaround or solutions to problems.

2. Save the details.   

3. Click Attach File button to attach a file for the impact details. The maximum size of the attachment should be 10MB.