Notification Rules are helpful when an event related to a purchase order has to be notified to the technicians. Say, when a purchase contract is about to expire or a purchase order is overdue or if there are any audit changes or prohibited software is identified during discovery.
When the above-mentioned situations are managed suitably, it not only helps technicians in the efficient management of the assets but also brings in cost savings to the organization.
Enabling Notification Rules
To enable notification rules,
Go to Admin >> Helpdesk Customizer >> Notification Rules.
Under Purchase, enable the required notification rules by selecting the relevant checkboxes.
Click Save. The notification to the administrator or to the technicians will be generally sent through email.
Customize Message Template
You have a default message template for a notification. To customize email templates as per your requirement,
Click Customize Template beside the required rule. The template opens in a new tab.
Edit the Subject and and the Message to your requirement.
To add a variable, type $ in the editor and choose the variable from the drop-down list that appears.
Click Save.