Quick-Create Requests
Use the New Request 
option in the header to create an incident or a service request without navigating to the Requests module.
- In the Raise a Request slide-out, incident and service request templates are grouped by category. Select the appropriate template for request creation.
- Click Request Catalog on the bottom to view the categories in detail.
If Show both incident and service templates together is set as No (under Admin > General Settings > Advanced Portal Settings > General), incident and service templates are organized into separate tabs in the slide-out.
Click Issue Catalog or Service Catalog at the bottom of the slide-out to view incident and service categories, respectively, in detail.
Sample Catalog
<Sample Issue Catalog>
<Sample Service Catalog>
In the Raise a Request slide-out, use the Quick Create 
option to create requests by entering limited information, such as requester name, request title, and description.
In the Quick Create form,
-
Enter the Requester Name manually or choose from the drop-down. Click
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to search for the requester. -
Enter the Request Title and Description.
-
Click Save. You can also click Add More Details to open the new incident form and provide additional request details.
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