Release Details Page

The release details page is a collection of all the details relevant to the release. The details are structured to help technicians access information instantly. Every element in the request details page is tailor-made to ease the daily work of technicians within ServiceDesk Plus.

The page is divided into three sections with a clear, prioritized display of fields:

 

 

Besides simplifying the work of technicians, the details page features many actions that can be performed on the release request:

Additionally, you can use the Actions menu as a quick alternative to performing common actions such as adding notes, tasks, planning details, or associations.

 Release CMDB Association 

 

Release details page

Associate Services, Assets, and CIs to releases. This helps to record and track the services, assets, and CIs impacted during a release.

 

Associating services, assets and CIs

To associate services, assets and CIs with a release,

 

 

 

 

 

 

Dissociating services, assets, and CIs

To dissociate services, assets, and CIs from a release,

Go to the release details page. Under the Business Impact section, click on the icon against the service/asset/CI you want to dissociate.

 

 

View Associated Assets and CIs

To view the associated assets and CIs,

Viewing the relationship map

The Relationship Map shows dependencies of the services/assets/CIs. The relationships between the services/assets/CIs are discovered automatically while populating them into the CMDB. You can also manually add the relationship between the services/assets/CIs from the Relationship Map.

To view the relationship map,

The relationship map will open in a new pop-up.

 

 

 

It's an interactive map from where you can check the dependencies of services, assets, and CIs as well view releases, requests, changes, problems associated with them.

Click on a service/asset/CI to view the details. Click on the numbers atop of the services/assets/CIs to view their associations including the releases.