Release Stage and Status

The release stage contains the built-in statuses for the 9 release stages. Release statuses indicate the progress of a release request within the stage.

You can manage the stages and status in the Release module under Admin > Release Management > Release Stage and Status.

Use the icon to edit the name and description of the stages. Note that you cannot create or delete stages.
Click on a stage name to expand the stage details. You can preview and manage statuses for each stage from the expanded menu. Use the icon to sort the statuses in alphabetical order. You can also limit the number of records displayed in this menu.

Manage Release Statuses

On the expanded release stage menu, click New Release Status. Fill out the New Release Status form using the pointers below:

(* indicates mandatory fields)

Name* — Add a unique name for the release status.
Stage* — Auto-populated.
Type* — Select the type of status you are adding. The statuses Success, Canceled, and Failed are categorized as completed statuses and the other statuses such as Open, On hold are categorized as in-progress statuses.
Description — Describe the usage of the status.
Roles to notify — Select the release roles to be notified when the release moves to the current stage and status.
Configure Notification Template — Enter the details to be sent in the notification to the release roles selected above. Use the $ symbol to add variables to the notification.
- Subject*: Enter a brief subject, such as summary of the notification.
- Message: Enter the notification message. You can format the notification using the editor header.
Click Save or Save and Add New.

Use the icon to edit or delete a status. Note that you can delete only selective built-in statuses and custom-created statuses. Additionally, editing the types of prominent statuses is restricted.

If a status is deleted while it is used in a release workflow or in release requests, it will be moved to an inactive state. Use the filter drop-down to view inactive statuses.

To reactivate an inactive status, edit the inactive status and uncheck the Not for further usage box. Click Update to reactivate the status.

Predefined Release Status in ServiceDesk Plus

The following tables display the default statuses present under each stage and their configurations:

Submission Stage

Status	Explanation	Roles to be Notified
Accepted	Release has been accepted.	Release Manager, Release Requester
Rejected	Release has been rejected.	Release Manager, Release Requester
Requested	Release has been requested.	Release Manager
Requested for Information	Release has been resent to the requester for more information.	Release Requester
Submitted for Authorization	Release has been submitted for authorization.	Release Requester, Release Manager

Planning Stage

Status	Explanation	Roles to be Notified
Approved	Release plan has been approved.	Release Engineer, Release Requester, Development Head
In Progress	Release plan is underway.	Release Engineer
Rejected	Release plan has been rejected.	Release Engineer, Release Requester
Requested for Information	Release plan has been resent to the engineer for more information.	Release Requester
Submitted for Authorization	Release plan has been submitted for authorization.	Release Manager

Development Stage

Status	Explanation	Roles to be Notified
Back Out	Release has been restored.	Release Engineer
Completed	Prerequisites for the release are developed.	Release Engineer, Release Manager
In Progress	Development of prerequisites is under way.	Release Engineer, Release Manager
On Hold	Development is in pause.	Release Engineer, Release Manager
Requested for Information	Release has been resent to the engineer for more information.	Release Engineer, Release Manager

Testing Stage

Status	Explanation	Roles to be Notified
Completed	Release has been tested.	Release Engineer, Release Manager
Failed	Release has failed in testing.	Development Head, Release Engineer, Release Manager
In Progress	Testing is underway.	Release Engineer
On Hold	Testing is in pause.	Release Engineer

UAT Stage

Status	Explanation	Roles to be Notified
Accepted	Release has been accepted.	Release Engineer, Release Manager
In Progress	UAT is underway.	UAT Owner
On Hold	UAT is in pause.	Release Manager, UAT Owner
Pending for Acceptance	Release is awaiting approval.	Release Manager, UAT Owner
Rejected	Release has been rejected.	Release Engineer, Release Manager

Deployment Stage

Status	Explanation	Roles to be Notified
Deployed	The release has been deployed.	Release Engineer, Release Requester
Failed	Deployment has failed.	Release Engineer, Release Requester
In Progress	Deployment is underway.	Release Engineer
On Hold	Deployment is in pause.	Release Engineer

Training Stage

Status	Explanation	Roles to be Notified
Completed	Training has been completed.	Release Engineer, Release Manager
In Progress	Training is underway.	Release Manager
Not yet started	Training is yet to begin.	Release Engineer

Review Stage

Status	Explanation	Roles to be Notified
Completed	Review has been completed.	Release Engineer, Release Manager
In Progress	Review is underway.	Release Engineer, Release Manager
Rejected	Release has been declared ineffective.	Release Engineer, Release Manager

Closure Stage

Status	Explanation	Roles to be Notified
Canceled	The release has been canceled.	Release Engineer, Release Manager
Completed	The release has been completed.	Release Engineer, Release Manager, Release Requester
Failed	The deployed service does not work.	Release Engineer, Release Manager, Release Requester
In Progress	Release closing process is underway.	Release Engineer, Release Manager, Release Requester