The V3 API format for Requests have been revised.
The differences between the old and new V3 API formats based on the entities are listed below:
Change in Object Name
|
OLD |
NEW |
|
request_note |
note |
Changes in Attributes
|
OLD |
NEW |
|
created_by |
added_by |
|
created_time |
added_time |
New Attributes
|
ATTRIBUTE |
DESCRIPTION |
|
last_updated_by |
This is a read-only attribute that is part of the response messages. It provides the details of the user who modified a note. |
|
last_updated_time |
This is a read-only attribute that is part of the response messages. It provides the time the note was last modified. |
Changes in attributes
|
OLD |
NEW |
|
file_name |
name |
|
size |
size(changed to a json with two keys "display_value" and "value" in place of string) |
New Attributes
|
ATTRIBUTE |
DESCRIPTION |
|
module |
This is a read only attribute that is part of the response messages. It provides the module associated with the attachment. |
|
content_type |
This is a read-only attribute that is part of the response messages. It provides the type of the attachment, say PDF, image, etc. |
Removed Attributes
attachment_key
Sample format:
|
Old Format |
New Format |
|
attachments: [ { size: "73.78KB", file_name: "1_00images.png", content_url: "/api/v3/attachments/606", id: "606", attachment_key: null } ]
======================================== resolution_attachments: [ { size: "73.78KB", file_name: "1_00images.png", content_url: "/api/v3/attachments/606", id: "606", attachment_key: null } ] |
"attachments": [ { "content_type": "image/png", "size": { "display_value": "18.27KB", "value": 18709 }, "module": "request", "name": "xss_move.png", "content_url": "/api/v3/requests/13/attachments/7504/download", "id": "7504" } ]
================================ "resolution_attachments": [ { "content_type": "image/png", "size": { "display_value": "18.27KB", "value": 18709 }, "module": "request", "name": "xss_move.png", "content_url": "/api/v3/requests/13/resolution_attachments/7504/download", "id": "7504" } ] |
Under Admin >> Helpdesk Customizer, the major differences are in the following areas:
Status
|
OLD |
NEW |
|
internalname |
internal_name |
|
stopclock |
stop_timer |
|
pending |
in_progress |
Category
|
Old format |
Changed format |
|
category_technician |
technician |
|
category_changemanager |
change_manager |
Request Type
|
Old format |
Changed format |
|
colorcode |
color_code |
The following operations are also supported for Priority Matrix:
Add
Edit
Delete
Allow_Override (Convenience Operation : Get and Put)