Assign request to a technician

In ServiceDesk Plus, each time a request is logged, it is assigned to a technician. The technician is responsible for its resolution and closure. 

To assign a request to a technician, go to Requests. You can assign a request in two ways:

From Request List View

From Request Details Page

From the Request List View

• In the Assigned to column, click the technician's name.

• In the pop-up that opens, select the site, group, and technician. Click Assign.

• After assigning a technician, you may want to add any additional information to the request. To do that, click Add Notes and enter the required information, as shown below: 

From the Request Details Page

• Click the logged request. On the displayed page, click Assign.
• Or go to the inline edit option and click the technician's name shown in the request details block

• In the pop-up that opens, fill in the relevant details. To know more, click here.

Bulk Assign Requests

You can assign more than one request at a time to a technician. 

• In the Requests list view, select the requests.
• Click Assign. 
• Select the technician from the drop-down menu.