Duplicating service requests

This feature allows the users to create a new service request by duplicating an existing, similar type of service request. Once the request is duplicated, a new service request page will be shown with the request details copied from the existing one. The users can also edit the request details.

To duplicate a Service Request,

• Go to Requests tab.
• Select the request you want to duplicate.
• On the request details page, click Actions drop-down menu and select Duplicate Request.
  
  
   
• New service request form will be shown with the request details copied from the existing request.
• You can edit the request details. Select the tasks you want to duplicate.
• Click on Add Request.

Note

• Notes and Conversations will not be duplicated.
• Linked or Merged requests will not be duplicated as well.