Email the technician

To e-mail a technician

  1. Click the Requests tab in the header pane.

  2. Click the Title of the request from the requests list page.

  3. In the View Request page, from the Reply dropdown (available above Request Details section) select E-mail the Technician option. This opens the Mail to Technician form.

  4. Enter the E-mail ID in the To field. This is a mandatory field.

  5. Add email ID in Cc and Bcc fields if required.

  6. Edit the Subject and Description of the e-mail.

  7. Click Browse Files to add attachments to the mail.

  8. Click Send. An e-mail is sent to the technician. To send the information to more people, enter their e-mail IDs in the To field or CC separated by comma.

  9. You also have an option to Save the mail as draft copy for later use.

  10. If you wish to send the drafted mail for review to the higher authority then click Send for review button.

 

A technician can be notified when a new request is assigned or an already existing request is reassigned to him/her by configuring notification rules.