Task comments

Task comments enable you to update any changes in the Tasks/Projects/Requests/Problems/Changes/Milestones by entering comments in the Tasks modules. The task comments are available for the tasks under Request, Problems, Changes, Projects and Milestones modules.
 

Accessing task comments.

Task comments are accessible for the tasks under Request, Problems, Changes, Projects and Milestones modules.

• Click on the Tasks menu under the particular module to open the task list.
• Click on a particular task.
   

• Click on the Comments menu in the header.
   

• Enter the comments related to the task.
• Click on Save.
• To notify the users, comments field is enhanced with '@mentions' as shown in the below screenshot.

Note

For tasks under milestone, if the Project owner and Milestone owner are the same, then only $MilestoneOwner will be pre-selected. If the user you're searching is the entity owner, which is already selected as a $variable, then the user will not be filtered in the search. Any Technician/Requester in the application can be notified about the comment. Entity owner will be pre-selected as default options, only if the entity is assigned to an owner.