icon and the order can also be rearranged by 'drag and drop' 
icon.
The Filter drop-down menu consists of default filter list which classifies requests as My Groups, Requests and My Views. The filter has options to restrict the list view to display All Requests, Incident Requests, Service Requests, link to view Archived Requests and Trashed Requests. Custom views can be marked as 'favourite' by tapping the icon and the order can also be rearranged by 'drag and drop' icon.
To view requests under the filter categories,
Click Requests tab in the header pane.
Select the Filter drop-down menu to view the list of filters.
The support groups to which you are assigned is listed under All My Groups. You can view all the requests raised for a group using the filters.
This option lists all the requests assigned to your associated groups.
The Requests consists of default filters which classify requests based on the status.
My Open Or Unassigned Requests
All your open requests and the requests that are not assigned to any technicians will be listed under this option.
Unassigned Requests
All the requests that have not been assigned to any technician will be listed under this option.
My Open Requests
Lists all open requests assigned to you.
My Requests On Hold
All your assigned requests that are kept on hold will be listed under this option.
My Overdue Requests
Lists the requests assigned to you that have exceeded the due date.
My Pending Requests
Lists the requests assigned to you that are unfinished.
My Pending Requests or Tasks
Lists the requests and requests with tasks assigned to you that are unfinished.
My Requests Due Today
Lists the requests assigned to you that are due to complete on that day.
My Completed Requests
Lists the requests assigned to you that are completed and closed.
Requests Pending My Approval
Lists all the request that require your approval.
All My Requests
Lists all the requests assigned to you.
Open Requests
Lists all the open request irrespective of the technician.
Requests On Hold
Lists all the request that are in on hold status.
Overdue Requests
Lists all the request that have exceeded the due date.
Requests Due Today
Lists all the request that are due for the day.
Requests Pending Approval
Lists all the request that are pending for approval.
Pending Requests
Lists all the unfinished request irrespective of the technician.
Completed Requests
Lists all the closed request irrespective of the technician.
Waiting for my Update
Lists the requests that are waiting your update.
Updated by me
Lists the requests that you have updated.
All Requests
Lists all request irrespective of the status (closed, pending, open, on hold) and technician.
Pending Requests Shared with me
Lists all the requests shared with you that are unfinished.
Requests Shared with me
Lists all requests shared with you irrespective of the status.
Missed Chat Requests
Lists all requests created by SDAdmin from missed chats.
Closed Chat Requests
Lists all requests that are raised on closing a chat.
The customized private views are listed under My Views. You can create a custom view by clicking .png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMTQyNjIvY2tmaW5kZXIvaW1hZ2VzL25ldy1maWx0ZXItaWNvbigyKS5wbmciLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE3NjYxNjIyOTF9fX1dfQ__&Signature=NmB0qvCz1jhKz3akMDfgAGtpbo79-dxELmt1wlhK8wJwPyUMMubzrJ5S4xk-QlIsNYqVztxBP1~j31iG3Exk3zPOfk9Q7~E2hdDylFAfEBV5YvxiXjWfy8aY1fHpaVVTN0SAaLL1Ytuj~4m59UiwggiZZ9cUcPZnKR~~5Dw3doR6Dv35rUScVRUgdA~5Z6x~X211z6Av-J0sPW~Ml5Y96xNispjLJgdnzxNW5NsjIRpz4qc16YECidiH8WgwxIcu3EWqaN5hZnccKjWQ990S4CH8M9PZbk1AhjIs41YQs5KQZUwBqA7cztH~FlXR5JgTxpv~Ueyj0TLv1IwuWbwIKw__&Key-Pair-Id=K2TK3EG287XSFC)
or 
>> New Custom View.
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMTQyNjIvY2tmaW5kZXIvaW1hZ2VzL3JlcXVlc3QtZmlsdGVyKDEpLnBuZyIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTc2NjE2MjI5MX19fV19&Signature=hOCPLpYogPpX-iL529cHX7ryf~yMu-rrT05AhRj006AAyepgLRlxOGLyRibQlSlfgx3L1XEFiyAxfgOTY-BhoIs8GfsCYfFRovu9EaR4QUxqxSrq0nwQoCZELKqkr6QEy16NWCsZrCbY7JyMpcXBQB9Jq9DY55LeRPPISDbekwCEhSSabLnyuzGptrhjUS6ngCiaKUOOW7OIzQOKtWlDF6BdCfEZU5AOcO1yzDt2DT-xFGh1MiUw1qBuJs75tK~yg9mOUzlccOpUed5bwd~~VfexJLPFrCTrdZ4tBVdgmN38vvZsHUb2T7nk8p54YeTD1ld7Fda4O-EnnJh0Z4q~Kw__&Key-Pair-Id=K2TK3EG287XSFC)