SCCM Integration

Organizations that use ServiceDesk Plus might also use Microsoft System Centre Configuration Manager (SCCM) to manage desktops and Windows-based applications. You can integrate ServiceDesk Plus with SCCM and fetch SCCM-scanned asset data. The integration leverages SCCM's scan capabilities and benefits ServiceDesk Plus users. In addition, you avoid installing two agents to fetch asset details. You can use SCCM for asset discovery and also simultaneously update asset data in ServiceDesk Plus.
 

ServiceDesk Plus only reads information from the SCCM database and does not modify any data. 
You can integrate ServiceDesk Plus with multiple SCCMs. 


Asset Details Fetched

ServiceDesk Plus fetches the hardware and software details of assets from SCCM. In addition, the user accounts associated with the assets are also fetched.

Hardware: Service Tag, Network Adaptors, Keyboard Details, Model, Hard Disk, Mouse Details, BIOS Information, Logical Drive, Multi-media details, OS Information, Physical Drive, Ports, Processor, Printer Details, USB Controllers, Memory Details, Monitor Details, and System Type

Software: Name, Version, License Key, and Installed Date


Workflow

Whenever a schedule executes, ServiceDesk Plus connects with the SCCM database server and fetches asset data. The asset data is exported from the SCCM and then uploaded into ServiceDesk Plus.
During the scan, SCCM-scanned machines also present in ServiceDesk Plus will be identified by matching the static fields such as service tag, machine name along with domain essentially in the same order. Data fetched from SCCM will be populated for the respective asset fields in ServiceDesk Plus. Also simultaneously, resource IDs of the assets in SCCM will be uniquely mapped with the Configuration Item IDs of the same assets in ServiceDesk Plus. From the next scan by SCCM, the unique mapping will be used to identify and update the asset data. SCCM-scanned machines that are not identified in ServiceDesk Plus will be added as new assets.  
 

 

Adding a New SCCM

Go to Admin > Integrations > Third Party > SCCM Integration.

Click New and fill out the displayed fields as explained in the table below.

 

Field Name

Explanation

SCCM Name

Provide a unique name to the SCCM. (Unique name is essential to distinguish from other SCCM integrations.)

Description

Type any additional information.

Host Name

Database Name

Port 

Provide the SCCM database server details.

 

Assign to Site

Select a site to associate the assets fetched from SCCM. This is particularly useful when a site SCCM is integrated.

Credentials (configured under Discovery >> Credentials Library)

Select the credentials of the SCCM database server. (ServiceDesk Plus needs credentials that have read permission of the SCCM database.)

Start From 

Specify the date and time to initiate data fetching.

Repeat 

Provide the frequency of data fetching in the number of days.

 

Click Test Connection & Save to check the connectivity with the SCCM database server and wait for the "Success" message. 

You can simply save the SCCM as well.

 

Sample SCCM Configuration

 

At times, the integration may fail due to the following reasons:


SCCM Home Page Actions

Use the hamburger icon to edit and delete the SCCM and to test the connectivity with the SCCM database server.

 

Hover over the scan status to obtain the following information: