Endpoint Central (formerly Desktop Central) Installing Desktop Central Plugin

This document discusses the Endpoint Central (formerly Desktop Central) integration details. Customers who have purchased Endpoint Central (formerly Desktop Central) will have the mentioned features. For information on deploying Endpoint Central (formerly Desktop Central) Agents for scanning assets, click here.

Example: Let's say, ServiceDesk Plus is installed in location: D:ManageengineServiceDeskplus

Then, DC Plugin should be installed in the location: D:ManageengineServiceDeskplusDesktopcentral_Server,

Extract .exe file and install it under location: <SDP_home>Desktopcentral_Server
DC Plugin Startup/Shutdown

DC Plugin will start and shutdown along with ServiceDesk Plus server
During DC Plugin installation, the ServiceDesk Plus server will be running and the DC Plugin will automatically start functioning once its server details are configured

Uploading Endpoint Central (formerly Desktop Central) logs for Analysis

Zip the logs available under: D:ManageengineServiceDeskplusDesktopcentral_ServerLogs and upload it directly to the Desktop Central Server

Features available to ServiceDesk Plus users once DC Plugin is installed:

All features associated with Endpoint Central (formerly Desktop Central) will be available to ServiceDesk Plus users from its home page (Endpoint Central (formerly Desktop Central) & MDM dropdowns)

Following features will be particularly useful for ServiceDesk Plus users with respect to Desktop Central

Deploying software package from ServiceDesk Plus request details page
Deploying custom script execution from ServiceDesk Plus request details page
Advanced Remote control from ServiceDesk Plus asset details page and request details page
Ability to add worklogs after the completion of remote control sessions
Ability to invoke chat from request details page, which can be transcripted as: a) Notes for that request b) Resolution for that request C) A New Ticket

Note:

Endpoint Central (formerly Desktop Central) Plugin will automatically will push asset-related data to ServiceDesk Plus
Endpoint Central (formerly Desktop Central) users too can raise tickets in ServiceDesk Plus from Desktop Central application using desktop central agent trayicon
During startup, if ServiceDesk Plus server starts but Endpoint Central (formerly Desktop Central) Plugin does not, then the Endpoint Central (formerly Desktop Central) Plugin can be started from the service manager
For Endpoint Central (formerly Desktop Central) related queries, plesae send mail to: desktopcentral-support@manageengine.com