EventLog Analyzer is a security information and event management (SIEM) system. When integrated with ServiceDesk Plus, it can collect, monitor, and manage logs for audit and IT regulatory compliance.
Roles Required: SDAdmin in ServiceDesk Plus; Administrator role in EventLog Analyzer
Generate reports of debug logs.
Generate reports of web server access logs.
The report of logs will capture the following details:
|
Debug Reports |
Web Access Reports |
|
Instance Created Services Created Server Started Successful Logins Failed Logins |
Status Success Bad Gateway Internal Server Error Gateway Timeout Request URL Too Large Unsupported Media Type Request Entity Too Large Forbidden Request Server Not Found Request Timeout Bad Request Unauthorized Request Information Reports Success Reports Redirection Reports Responses over time Client Error Reports Server Error Reports |
Go to Admin > Apps & Add-ons > Integrations > ManageEngine.
On the ManageEngine SIEM card, click Settings.
Select the Enable EventLog Analyzer check box to display the menu in the application's header. After integration, technicians can use this menu to access EventLog Analyzer.
Use the following pointers to configure the server settings.
Hosted URL: Enter the hosted URL of the EventLog Analyzer.
Username: Provide the EventLog Analyzer admin credentials.
Password: Provide the EventLog Analyzer admin credentials.
Logs: Select the type of logs you want EventLog Analyzer to collect from ServiceDesk Plus. Select either Debug Logs, Access Logs, or both.
Click Save to save the settings or Remove to clear the fields.
EventLog Analyzer is now integrated into ServiceDesk Plus.
See also: Security event alerts in EventLog Anlayzer.