Viewing Survey Reports

You can view report for:

Multiple Surveys

Individual Survey

Individual Request Survey

 

To View Aggregate Results of Surveys

Go to Admin >> User Survey >> Survey Reports.

Select from the following filters and click Apply Filter.


Satisfaction level and response summary of the selected survey(s) will be represented in pie graphs.

User-based reports for the filtered surveys will be displayed as well.
 

 

Satisfaction Level

Average scores of individual surveys are plotted against a pie graph.

Sample Survey:

 

Satisfaction Level score calculation for the sample survey:
 

Question Score calculation
1 (7/10)*100 = 70%
2 (4/5)*100 = 80%
3 (3/4)*100 = 75%
4 100% (No/False = 10%)
5 0 (Question is unanswered, so it is not accounted for the average score)
 

Average score = (70+80+75+100)/4 = 81.25%


Response Summary

Following are the values represented in the response summary pie graph.

Completed - Users have answered all questions in the survey.

Partially done - Users haven't answered one or more optional questions.

Skipped - Users have ignored the survey or they have answered zero questions and submitted.

 

User-based Report

This allows you to view individual surveys submitted by requesters. You can filter them by satisfaction level score and response level as well.

Click a requester name to view the requester's survey.

 

To View a Specific Survey Report


To View the Survey Report for a Request