This document captures the recommended tuple limits for request entities, subentities, and their properties.
|
Entity |
Properties |
Recommended Limit |
|
Request Templates |
|
1000 |
|
Reply Templates |
|
1000 |
|
Resolution Templates |
|
1000 |
|
Category |
|
200 |
|
Subcategory |
|
2000 |
|
Subcategory per category |
25 |
|
|
Item |
|
10000 |
|
Item per category |
25 |
|
|
Impact |
|
200 |
|
Urgency |
|
200 |
|
Priority |
|
200 |
|
Mode |
|
200 |
|
Level |
|
200 |
|
Request Type |
|
200 |
|
Status |
|
200 |
|
Request Closure Code |
|
200 |
|
Request Business Rules
|
Maximum number of rules |
500 |
|
|
50 |
|
|
Rule groups |
100 |
|
|
Request Custom Triggers |
Maximum number of criteria |
50 |
|
Service Level Agreements |
No of SLAs |
50 |
|
Request Timer Actions |
Timer actions |
50 |
|
Number of timers per request |
10 |
|
Request |
Recommended Limit |
|
No. of. Active Requests |
1.5 Million |
|
No. of Active Pending Requests |
25K |
|
No. of Archive Requests |
4.5 Million |
|
No. of Linked Requests |
100 |
|
No. of Merged Requests (Depends on notification count ) |
50 |
|
Attachments per Request |
25 |
|
Inline Images per Request |
25 |
|
No. of To Address per Request |
100 |
|
No. of Cc Address per Request |
100 |
|
Description Size |
2MB |
|
Assets per Request |
25 |
|
Email IDs to Notify per Request |
25 |
|
Subentities |
Properties |
Recommended Limit |
|
Notes |
Attachments per note |
50 |
|
Inline images per note |
50 |
|
|
Tagged users per note |
10 |
|
|
Notifications |
Outgoing per request (Including System Notification) |
250 |
|
Incoming per request |
100 |
|
|
Total system notification |
12.5 Million |
|
|
Attachments per notification |
50 |
|
|
Inline images per notification |
250 |
|
|
To address per notification |
100 |
|
|
Cc address per notification |
100 |
|
|
Approvals |
Approval levels |
10 |
|
Approvers in an approval level |
50 |
|
|
Approval clarifications per approval |
20 |
|
|
Request Tags |
|
50 |
|
Tasks |
|
500 |
|
Checklists |
|
50 |
|
Entity |
Criteria |
14900 |
14920 |
15140 |
|||
|
MSSQL |
PGSQL |
MSSQL |
PGSQL |
MSSQL |
PGSQL |
||
|
Admin Additional Fields Limit
|
Total Number of Additional Fields |
1000 |
500 |
1000 |
500 |
2000 |
1000 |
|
Single Line Additional Fields |
100 |
50 |
200 |
100 |
500 |
300 |
|
|
Multi Line Additional Fields |
100 |
50 |
200 |
100 |
200 |
100 |
|
|
Multi Select Additional Fields |
100 |
50 |
200 |
100 |
250 |
150 |
|
|
Checkbox Additional Fields |
|||||||
|
Selectable Options Limit |
Maximum Options per Checkbox or Multi Select Fields |
25 |
25 |
25 |
25 |
25 |
25 |
|
Additional Fields Limits for Templates |
Total Number of Additional Fields |
100 |
50 |
100 |
50 |
150 |
100 |
|
|
Refer Additional Fields |
10 |
5 |
20 |
10 |
30 |
20 |
|
|
Refer Additional Fields of Radio and Checkbox Type |
4 |
2 |
10 |
5 |
15 |
10 |
|
|
Multi Select and Checkbox Fields |
25 |
12 |
50 |
25 |
80 |
50 |